Member Guidance Specialist

POSITION PURPOSE

Our Member Guidance Specialist plays a critical role on the global Concierge Team in providing high touch, timely service 24/7 with a hospitality mindset for our members. The Specialist serves as a dedicated service advocate, focused on delivering quality member interactions by actively listening to member needs, providing timely and effective solutions, and facilitating meaningful connections across the YPO suite of products and services. Our Member Guidance Specialist lives the mission of being a global expert for all things YPO.

PRIMARY RESPONSIBILITIES

• Serve as a focused subject matter expert (SME) for designated portfolio(s) in providing solutions and making appropriate connections.

  • Portfolios include but are not limited to member onboarding, renewals, and event support.

• Communicate professionally and effectively with members via inbound channels, also anticipating additional needs ...