Job Description

TEKsystems is currently hiring for Member Service Representatives with a Fortune 100 Financial Institution in Winchester, VA to start in the Fraud Department!

Position: Member Service Representative (Fraud Department)

Start Date: March 9th

Job Description:

  • To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation
  • Provide information regarding the company's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service
  • Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts
  • Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction
  • Handle a call volume of 80-100+...

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