Member Services Customer Care Coordinator

Job Details: Member Services Customer Care Coordinator

We’re looking for a Member Services Customer Care Coordinator to join our passionate team, supporting the teachers and professionals who make Thrive such a success.

In this role, you’ll be the friendly, reliable point of contact for our members - offering excellent service and ensuring they have the resources, information, and support they need to make the most of their Thrive membership.

Your day-to-day will be varied - from responding to emails and phone enquiries, to processing certification and award applications, to updating membership information and resources within our CRM and Learning Management Systems.

Responsibilities:

• Deliver outstanding customer service to Thrive members, Licensed Practitioners, Course Leaders, and Trainers.
• Build strong, positive relationships with members through clear, engaging communication.
• Support members to maintain their...