Member Services Lead

Job Details

Description

As a locally based financial institution, Cambrian Credit Union is known for working within our community. Everything we do at Cambrian is guided by our five simple values: Integrity and Honesty; Member Focused; Competitive; Community Involvement; Innovative Spirit.

Cambrian Credit Union is seeking a Member Services Lead to join our dynamic branch operations team.

Member Services Leads (MSL) are the welcoming and friendly face of Cambrian. In this role, you put members first, supporting both day-to-day and in-depth member needs. The MSL acts as the primary knowledge resource for frontline staff and leads daily activities such as overrides, opening & closing duties, and troubleshooting of retail banking equipment and programs.

In addition, the MSL provides back-up leadership coverage for the Member Services Manager (MSM) in areas such as cash ordering, timely staffing needs, ...