Member Services Representative

GENERAL SUMMARY: The Member Services Representative must be highly organized, professional and proactive; a team-player who learns quickly, is extremely detail-oriented and who works effectively with minimal supervision and is responsible for the day-to-day management of our dues growth for all signature clubs. 
 

ESSENTIAL DUTIES & RESPONSIBILITIES:





·        While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers.





·        Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards.





·        Maintains up-to-date customer contact information in the collections systems.





·        May be required to support other queues to facilitate ...