Membership Services & Retention Cons Lv1

Start Date: Wednesday 18th February 2026

Are you passionate about delivering exceptional customer service and helping people? Join our inbound contact centre team and represent a trusted not-for-profit organisation providing vital Membership Services to Victorians. Enjoy a fully paid training program and ongoing support to ensure you feel confident and capable in your role.

What We Offer:

Comprehensive training – 3 weeks program, 1 week in a classroom setting, 2 weeks on-the-job, equipping you with the knowledge and tools to succeed

Ongoing support – dedicated leaders and team support to help you grow in your role

Hybrid work model – work from home after achieving competency

Supportive team culture – a friendly and inclusive work environment

About the Role:

Handle a variety of inbound customer inquiries, including address updates, policy and procedural questions, and Member Coverage deta...