Merchant Care

Merchant Care - Enablement Specialist  

Location: Barcelona (On-site)

At SumUp, we're on a mission to empower small businesses around the world : helping them get paid, run their business and thrive.

We believe that everyone should be able to build a business they love, and we're creating simple, intuitive tools that make that possible.

As an Enablement Specialist, you will design, deliver and maintain enablement programs for Customer Support teams, focusing on one core domain (e.g. Hardware or Software).

You will collaborate closely with Tech Experts and frontline stakeholders to ensure enablement initiatives are practical, scalable, and embedded into daily operations.

What you'll do

• Design and deliver role-based enablement programs aligned with operational and business needs.

• Create, update, and maintain modular training and knowledge content in collaboration with subject-matter expe...