Job Description

About the role
You will lead onboarding for fast-growing DTC brands, ensuring smooth setup, migration, and go-live on Loop. This role requires strong project ownership, communication, and problem-solving to deliver a seamless merchant experience and hand off to Customer Success with high confidence and adoption.
Responsibilities
Merchant Kickoff & Engagement
Send kickoff invites within 24 hours of sales handoff.
Lead onboarding calls to understand merchant goals, setup requirements, and timelines.
Maintain proactive weekly touchpoints (kickoff, progress updates, handover communication).
Solutioning & Setup
Configure subscription setups based on merchant needs.
Collaborate with Implementation Engineering for technical solutions.
Work with the Migration team to validate and execute subscription data imports.
Project & Timeline Management
Align milestones, timelines, and dependencies to move merchants to go-live.
Track onboarding progress in Salesfor...

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