Job Description

About the role

You will lead onboarding for fast-growing DTC brands, ensuring smooth setup, migration, and go-live on Loop. This role requires strong project ownership, communication, and problem-solving to deliver a seamless merchant experience and hand off to Customer Success with high confidence and adoption.


Responsibilities

Merchant Kickoff & Engagement

  • Send kickoff invites within 24 hours of sales handoff.
  • Lead onboarding calls to understand merchant goals, setup requirements, and timelines.
  • Maintain proactive weekly touchpoints (kickoff, progress updates, handover communication).

Solutioning & Setup

  • Configure subscription setups based on merchant needs.
  • Collaborate with Implementation Engineering for technical solutions.
  • Work with the Migration team to validate and execute subscription data imports.

Project & Timeline Management

  • A...

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