Merchant Operations Lead

Merchant Operations Lead

The Merchant Operations Lead plays a key role in our Central Operations team for Latin America. In this position, you'll lead a team focused on enhancing Merchant Quality and Experience across all CASA (Central and South America) markets, always with a hyperlocal mindset. You'll work closely with CASA's leadership to shape strategy and drive key results across the region.

What You’ll Do

• Lead a high‑performing team: You'll manage a large, results‑driven team, setting clear goals, expectations, and workflows to deliver operational excellence and measurable outcomes.
• Turn data into action: You'll closely monitor merchant operations, diving deep into marketplace dynamics. You'll identify issues, propose solutions, and lead the implementation of continuous improvements.
• Shape the merchant strategy: You'll align the territory strategy with our long‑term merchant vision to enhance experience and drive s...