Merchant Operations Manager

About the team/role

The Merchant Operations Manager is the strategic lead responsible for the health and growth of the merchant ecosystem in the Brazilian market. You will design the strategies that drive merchant engagement and yield while balancing the supply and demand of our marketplace, owning the operational health of our partners. With a result-driven mindset and a strong emphasis on cross-functional collaboration, the team drives merchant growth and engagement and refines the user journey to improve service quality.

In this role, you'll be...

• Strategic Planning: Define the operational roadmap for grocery categories, identifying growth opportunities and performance improvements; benchmark against main competitors; implement and track pilots for specific category needs, such as heavy order handling merchants, and formulate exclusive strategies for premium merchants.
• Operations Policy Definition and Tracking: Develop and...