Job Description

Responsibilities

:


  • Analyze merchants’ payments-related issues, assist with disputes, and provide sustainable solutions;



  • Collaborate with other internal teams such as compliance, fraud and risk, business development, account management, optimization, and integration for cascading and/or escalations of merchants’ payment-related concerns;

  • Work closely with the development team and provide recommendations for back-end tools that improve customer service;

  • Contribute to process improvement in merchant support by identifying sources of merchant issues, recognizing trends and sharing reports to the rest of the Paymentwall team.


Skills & Competencies Required:




  • A bachelor’s degree;



  • Preferably with experience in a customer support or sales role with...

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