Job Description
Responsibilities
- Provide technical assistance and support to end users for all MES-related issues.
- Ensure 24×7 operational support to enable uninterrupted global manufacturing operations.
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Participate in on-call rotation to provide continuous coverage.
- Respond to and resolve MES incidents and service requests received via email, remote support tools, and ITSM platforms, within defined SLAs.
- Monitor and manage ServiceNow request queues, specifically under EA – Camstar.
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