Messaging Services Senior Specialist - M365, Teams/ Sharepoint One drive

Req ID: 348125 

We are currently seeking a Messaging Services Senior Specialist - M365, Teams/ Sharepoint One drive to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

"A customer-centric approach with a focus on delivering high-quality support.
Strong verbal and written communication skills, with the ability to explain technical concepts to end users
Understanding their requirements and creating a positive client experience throughout the total client journey.
Flexible working in US business hours or shifts supporting 24X7 steady state operations.
Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
Performs a variety of maintenance tasks associated with the support, modification, and updating and patching servers, also include software installations, upgrades and tests. 
Works on abstract and complex problems requiring evaluation of intangible variables.
Integrates trends, data and information into plans, deliverables and recommendations.
Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions. 
Regularly exercises discretion and independent judgment on technical matters.
Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job. 
Builds deeper understanding of processes, procedures, customers and organization
Develops innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intent.
Performs root cause analysis on failed components and implements corrective measures
Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning

Technical Skillset
Support and Administration of Microsoft Teams across the organization, including integration with other Microsoft 365 services.
Monitor Teams usage, performance, and reliability, proactively addressing issues to ensure optimal service delivery.
Administer Teams policies, settings, and permissions based on business requirements and best practices.
Provide technical support and troubleshooting for Teams users, resolving issues related to chat, meetings, calls, and file sharing.
Respond to and resolve user support requests, incidents, and service tickets related to M365 applications and services
Plan and execute changes to the M365 services and environment, ensuring minimal disruption and effective communication to stakeholders
Collaborate with IT security to implement and maintain security, compliance, and data retention policies within Teams.
Manage Teams lifecycle, including creation, archiving, and deletion of teams and channels.
Train and educate users on Teams features, updates, and best practices to maximize adoption and efficiency.
Coordinate with other IT staff to integrate Teams with third-party applications and services as needed.
Maintain documentation on Teams configurations, procedures, and troubleshooting guides.
Stay up to date with Microsoft Teams updates, new features, and emerging technologies.
Knowledge Microsoft Teams Phone System, including direct routing, calling plans, and integration with on-premises or cloud-based telephony infrastructure
Familiarity with SIP, PSTN, VoIP protocols, and telephony concepts.

Required Experience, Academic qualification and Certifications
Typically requires 6-8 years relevant experience 
Experience managing Microsoft Teams and Microsoft 365 services in a business environment.
Graduate/BTech or equivalent combination of education and work experience 
Microsoft 365 or Teams certification is a plus"

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.