Metrics Coordinator

The Metrics Coordinator will support the Automotive Concierge program by providing report development, tracking, and metrics reporting while assisting in analyzing data to support process changes, metric goal revisions and objective attainment plans. This position will support the Lincoln Business Operations Manager and Lincoln client by designing, developing and analyzing critical to business reports and scorecards. The job function includes scoping and executing projects that reduce defects (failure modes) and agent level variability. The Metrics Coordinator will apply statistical methodologies and/or tools to analyze processes and complete projects for Lincoln Concierge program in Melbourne, including Social Media. Duties and Responsibilities Metric Coordination Design and develop reports for Automotive Concierge Build Monthly Scorecard for all programs Build and maintain all reports necessary to support the program Review reporting needs and make recommendations on changes and impr...