Mexico Client Service Associate

As a Client Service Account Manager within the Client Service team, you will ensure clients' needs and expectations are formally discussed and analyzed to maintain the agreed quality standards, managing efficiently incoming telephone calls, emails and paperwork relating to account maintenance

A critical part of the process relies on effective working relationships between others Client Service team members, Sales, Product & Implementation. In addition, we work closely with a variety of internal functional partners in order to ensure seamless end to end service delivery.

Job Responsibilities

• Provide the client with support/information regarding interest claims and billing enquiries. 
• Act as escalation point for large money movements and escalated transactional enquiries, liaising with Relationship, Product and Operations Managers regarding service issues. 
• Understand clients' business to help identify solutions, client efficiencies and cros...