Mgr Asst Customer Care (PHL)

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Mgr Asst Customer Care (PHL)

Apply locations: PHL, NCR, Pasig City, Glas Tower

Time type: Full time

Posted on: Posted 30+ Days Ago

Job requisition id: JR88192

Position Title:

Mgr Asst Customer Care (PHL)

Shift:

Job Description:

Responsible for serving as the operations point of contact for day-to-day operations, including but not limited to issue resolution, and meeting goals and targets. Primary duties may include:

• Conducting performance reviews and participating in performance management initiatives.
• Acting as a liaison for internal and external groups for program initiatives.
• Contributing to creating, launching, and driving critical account initiatives and programs.
• Providing inputs to policies and processes impacting operations.
• Managing a team of CCRs to ensure optimal execution of operations activities, meetin...