Job Description
**Summary**
Experienced Technical Customer Service professional, overseeing response to complex customer inquiries or issues across all aftermarket platforms. Responsible for enhancing customer information, communications, and documentation to improve aftermarket sales and service levels. Working with Sales, Supply Chain, and other groups as needed. Reviews and escalates issues and responds as required, establishes and maintains a good relationship with a high-profile customer. Responsible for maintaining global standards and audit programs at the customer owned depots. Supports onsite training of the customers technical and field service staff to ensure standardization globally.
**Job Description**
+ Will be travelling that will include some global international to customers offices and service locations.
+ Works closely with the customer, providing information about aftermarket products or services.
+ Handles escalate...
Experienced Technical Customer Service professional, overseeing response to complex customer inquiries or issues across all aftermarket platforms. Responsible for enhancing customer information, communications, and documentation to improve aftermarket sales and service levels. Working with Sales, Supply Chain, and other groups as needed. Reviews and escalates issues and responds as required, establishes and maintains a good relationship with a high-profile customer. Responsible for maintaining global standards and audit programs at the customer owned depots. Supports onsite training of the customers technical and field service staff to ensure standardization globally.
**Job Description**
+ Will be travelling that will include some global international to customers offices and service locations.
+ Works closely with the customer, providing information about aftermarket products or services.
+ Handles escalate...
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