Job Description
- Assist the Front Office Manager in overseeing front office operations, including Bell/Door Staff, Switchboard, and Guest Services.
- Supervise daily staff activities to ensure smooth check-in and check-out processes and high service standards.
- Handle guest complaints and resolve issues to maintain guest satisfaction.
- Monitor and manage staffing levels to balance service quality and financial objectives.
- Communicate business objectives clearly with staff, recognize performance, and drive team motivation.
- Ensure compliance with policies, procedures, and service quality standards across shifts.
- Act as a role model and support staff development through coaching, mentoring, and feedback.
- Provide exceptional customer service and encourage staff to exceed guest expectations.
- Monitor guest feedback on services and facilities, ensuring continuous improvement.
- Train staff in credit policies, service recognition program...
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