Job Description
Grow your career with a growing organization
Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective, you’ll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.
Title:
Manager Participant Transaction
Department / Business Unit:
LMN Benefits - Money-out
Reports to:
Manager Participant Transaction
Location:
Bangalore, India
Roles & Responsibilities:
Knowledge of IRS Code and regulations as they apply to defined contribution plans Strong customer service and interpersonal skills Monitoring and providing feedback on day-to-day performance. Drive recruitment process and training & development Develop process improvements for increased efficiency and cost-effectiveness. Monitor performance regularly to avoid unplanned outages and down times. Ability to maintain confidentiality in all aspects of the business. Supervise and motivate team to work collectively and efficiently Closely coordinate with cross-functional team in the process of setting long term planning and analyzing (Quarterly Forecasts) Must possess proven project management skills including but not limited to excellent planning, time management, decision-making, presentation and organization skills Ensure all operations are carried out in an appropriate, cost-effective way. Improve operational management systems, processes and best practices. Formulate strategic and operational objectives. Perform quality controls and monitor production KPIs. Find ways to increase the quality of customer service. Steady governance around existing control reports and assessing the potential improvement areas. Ability to deal client or participant’s escalations independently Qualifications and Experience Eligibility
Minimum 8-10 years of experience in total Minimum 5 years of experience in money out function Graduate or a master’s degree in any discipline Good command in English, both written & verbal Knowledge on STOCK, SBD, NOPY, AFT cost basis, Smart partial workaround, correctives, ZBL, & SR tickets are preferred Skill Sets
Strong control mindset with an aptitude to identify & assess operational risk issues. Excellent Stakeholder Management skills and be able to face Senior Management personnel with confidence and determination Should be a self-starter and carry a proactive & positive approach. Solution-driven approach Ability to multitask and capable of delivering on multiple priorities Able to grasp/learn new concepts, policies and procedures quickly Ability to work under pressure and make accurate decisions in stressful situations Possess good analytical skills & influence a high-performance team Work Timings
6:30 PM – 3:30 PM IST- Need to be flexible with the shifts
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
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