Job Description

Job Description

Job Title:

Mgr – Product Support 

Level:

EX

Function:

Technical Support and Operations

Department (Sub-function)

NA

  • JOB PURPOSE
  • INTERACTION WITH STAKEHOLDERS

    • Internal

    External

    Direct

    Export BU>Marketing,Business Planning & NMD, Export BU>Operations, Export BU>Sales(Africa/SAME/LATAM/ASEAN)

    Distributors, Dealership

    Indirect

  • JOB REQUIREMENTS

    • Educational Qualifications

    Essential: Engg- Mech || Any stream/branch, Automobile Engineering

    Preferred Institution: Any Premier Insitute

    Desired Qualification: Engg- Electrical, Electronics & computer science||Computer Engineering

    Work Exp

    Min: 5

    Max:15

    Industry Specification

    Auto Components, Automobile

    Addnl Requirements

    Age

    Min: 25

    Max: 35

    Need for travel

    0

  • KEY COMPETENCIES

    • Technical/Functional

    1. Good Technical skills : Ability to handle product related technical issues

    2. Understanding of product is paramount

    3. Hands on, practical approach

    Behavioural

    ACT - Continuously raise the bar; Ensure results with speed; Meet customer expectations

    5. KEY RESPONSIBILITIES

    1. Field visits to countries

    2. For product issues, depending on criticality- Organize CUFT for specific product issues. Ensure issue is understood from a IB market perspective

    3.Mentor ASM’s from a Tehnical view point

    4. Monthly reports

    a. On Product Support activities

    b. Monthly update on New Product e.Launch schedule

    c. Consolidated list of Product Issues & resolution.

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