Job Description

Job Responsibilities

  • Handling territory as ASM.
  • Step up the customer experience.
  • Meet the Business targets on Free Service redemption, Paid service share and Dealer & ASDs workshops revenue growth
  • Product performance feedback and competition benchmarking.
  • TPM Implementation at Dealerships and drive the Service agenda
  • Tracking competitor activities and keeping abreast with the latest trends and requirements.
  • Readiness for new products.
  • Product failure report and analysis to HO team.
  • Implementing Service Quality Systems at Dealers, branches & ASDs, evaluation and Improve - PDCA
  • Maintaining Service standards of Customer care and Vehicle care at Dealers, branches & ASDs across the territory.
  • Service network/ Capacity expansion as per DSS norms – Dealers & ASDs.
  • Control on Warranty Claims
  • Promoting Sales by providing service support.
  • Promoting Genuine Spares Sales.

    • 6

    Competency Requirements

    Technical/ Functional:

    Dealership Management, Product Knowledge, Market Knowledge , Network development, Basics of Finance

    Behavioral:

    Analytical Skills, People Management, Influencing Skills, Training Skills, Managing Teams, Achievement Orientation, Customer Focus

    7

    Interface

    Internal

    External

    Direct Interface

    Sales, Marketing, Spares, Network

    Dealers

    Development, Central Quality Assurance

    Indirect Interface

    --

    --

    8

    Any other specific requirements

     Candidate should know local language spoken in the region

    Apply for this Position

    Ready to join ? Click the button below to submit your application.

    Submit Application