Microsoft 365 Invoice & Billing Audit Analyst

The Administrative Analyst is a customer-facing, analytical role responsible for auditing invoices against executed IT contracts, with a strong focus on Microsoft 365 billing and licensing data. This position functions as a quality control and analytics role and does not perform direct billing or invoice creation.

The role requires frequent interaction with customers via email and phone, as well as close collaboration with Client Success, Finance, and Operations teams. The ideal candidate has excellent English communication skills, strong attention to detail, and the ability to analyze contract, billing, and licensing data—particularly within Microsoft 365 environments.

Key Responsibilities

Customer Communication

• Serve as a customer-facing point of contact via email and phone
• Communicate clearly, professionally, and confidently in spoken and written English
• Respond to customer inquiries related to invoice accuracy, Microsoft ...