Microsoft Dynamics 365 Architect

Job Description

Are you passionate about driving digital transformation in the Canadian Public Sector? Our client is seeking a Microsoft Dynamics 365 Architect to lead the design and implementation of enterprise-grade solutions using Dynamics 365 and Power Platform . In this role, you'll collaborate with public sector stakeholders, guide technical teams, and architect impactful solutions that improve service delivery and citizen experience.

Key Responsibilities:

• Design and architect scalable Dynamics 365 and Power Platform solutions aligned with digital transformation goals in the public sector.
• Lead solution delivery across various Dynamics 365 modules, including Customer Service, Case Management, and E-commerce.
• Serve as a trusted advisor to stakeholders, aligning technology solutions with business priorities.
• Collaborate with municipal, provincial, and federal clients to enhance operational efficiency and citizen engagement.
• Build and deliver tailored demos and proof-of-concepts (POCs) to showcase solution capabilities.
• Provide hands-on technical leadership throughout implementation, including configuration, customization, and integration.
• Manage and optimize Microsoft licensing strategies to support cost-effective deployments.
• Support AI-driven initiatives using Microsoft Copilot, AI Builder, and chatbot integration to enhance automation and service delivery.
• Mentor internal teams and deliver training to IT staff and business users.
• Guide clients through UAT and deployment, ensuring seamless transition to production.
• Maintain reusable demo environments and train technical teams using real-world applications (e.g., Region of Durham).
• Stay current on platform updates, licensing changes, and best practices across the Microsoft ecosystem.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Commerce, or a related discipline (or equivalent experience).
• Proven experience designing and delivering Microsoft Dynamics 365 and Power Platform solutions at enterprise scale.
• Strong understanding of digital transformation initiatives within Canadian public sector organizations.
• Excellent stakeholder engagement and communication skills.
• Experience leading technical teams and complex solution deployments.
• Familiarity with Microsoft AI tools (e.g., Copilot, AI Builder) and their application in customer engagement scenarios, including AI-powered chatbots.
• In-depth knowledge of licensing models and optimization strategies.
• Demonstrated ability to coach and mentor cross-functional teams.