Microsoft Dynamics 365 CRM Consultant

Catapult is seeking a dynamic and multifaceted individual to fulfill the role of Dynamics 365 Consultant for CRM apps. Reporting to the CRM Team Lead, the Application Consultant will act as a vital part of the Catapult solution delivery and support team, working on engagements to implement solutions and work with our CRM Team to deliver according to customer specifications.

Candidates must be located in and eligible to work in Canada.

Job Responsibilities

• Participate with requirements gathering sessions to understand a customer’s unique requirements for solutions such as Dynamics 365 for Sales, Customer Service Marketing, PowerApps and Portal applications
• 1st line support for existing clients on D365 Customer Engagement
• Maintain internal CRM ticketing system including customer portal
• Identify and raise work orders for clients when required
• Participate and contribute to D365 Solution documentation and c...