Job Description
**Greetings!!!**
Currently we have an urgent Position for **Dynamics 365 - F&O**role with one of our projects, location based out of Guadalajara/Mexico City
Kindly find below the details for your Perusal.
**Location : Guadalajara/Mexico City (Remote initially)**
**Key Responsibilities**:
- Ability to take Technical/Functional leadership in one specific product or area of business processes.
- Own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases.
- Drive the communication with the customer to ensure the customer has confidence on problem resolution
- Define and understand the customer issue by creating adequate reproduction scenarios.
- Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
- Act as the L2/L3 (Level-2/Level-3) support to solve the customer issue
- Collaborate with cross-gro...
Currently we have an urgent Position for **Dynamics 365 - F&O**role with one of our projects, location based out of Guadalajara/Mexico City
Kindly find below the details for your Perusal.
**Location : Guadalajara/Mexico City (Remote initially)**
**Key Responsibilities**:
- Ability to take Technical/Functional leadership in one specific product or area of business processes.
- Own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases.
- Drive the communication with the customer to ensure the customer has confidence on problem resolution
- Define and understand the customer issue by creating adequate reproduction scenarios.
- Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
- Act as the L2/L3 (Level-2/Level-3) support to solve the customer issue
- Collaborate with cross-gro...
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