Microsoft IT Av Support Agent

Required Toolkit
- Rechargeable screwdriver set
- Cable cutters
- Pliers
- Patch cords
- Cable ties / Velcro straps
- USB to RJ45 console cable
- USB flash drive (minimum 32 GB)
- Required Devices
- Mobile data card or smartphone
- iOS version 14 or higher
- Android version 14 or higher
- (Versions applicable as of December 2025; updates will be communicated by Client)
- Additional Requirements
- Client-issued badge and account
- Client-imaged laptop
- Access to Client-provided tools and PowerApps
Preventative Maintenance & Lifecycle Management
- Perform scheduled preventative maintenance (PM) to proactively prevent failures.
- Conduct room health checks for critical and customer-facing rooms.
- Assemble annual lifecycle refresh and migration recommendations.
- Support AVLCR (Audio Video Life Cycle Refresh) projects and handovers.
- Support firmware updates, patches, and device configuration (onsite and remote).
Event...