Microsoft Licensing Operations Supervisor

Overview

Follows US Time Zone/ Permanent Night Shift

The impact you will have:

Are you an experienced leader with a passion for operational excellence and team development? We are looking for a dynamic Supervisor for our Microsoft Licensing Operations team to help create an outstanding customer experience.

Responsibilities

What you’ll do:

• Coach and develop team members through regular one-on-one meetings.
• Build a cohesive team that consistently meets deliverables.
• Align team efforts with broader business goals.
• Enhance team knowledge and camaraderie through regular meetings and communications.
• Resolve issues related to operations, staffing, and workflow management.
• Facilitate feedback sessions, set goals, and support team objectives.
• Act as an escalation point for team or process issues.
• Stay updated on best practices and regula...