Job Description

Job Description

What about us:

Ceragon Networks ( ) is a company that develops innovative equipment used in wireless data transmission among other software and service solutions. Our systems are based on microwave technology and serve as a cost-effective alternative to fiber optics.

By joining our team, you will enrich your experience and work closely with high-end technologies and have global interaction with hi-tech professionals.

The Technical Support Engineer will have the following responsibilities:

  • Follow support process/cases through CRM system.
  • Work in a fully equipped lab environment to reproduce field issues and for self-training.
  • Analyze and debug system performance from collected data to identify point of failure.
  • Act proactively to prevent issues from happening by providing suggestions and advice to customer.
  • Support Ceragon engineers in the regions
  • Handle most complex and difficult cases and deliver the solutions to customers.
  • Follow up product development/changes with close cooperation with Tier-3 expert team.
  • Direct interaction with Ceragon Certified customer’s resources for higher complexity support requirements
  • Document resolutions for reported issues for further training purposes through creating knowledge items

    • By joining our team, you will enrich your experience and work closely with high-end technologies and have global interaction with hi-tech professionals worldwide.

    Job Requirements

    The ideal candidate has the following:

    Must:

    - Electronic/Communication/Computer engineer (BA/BSc)

    - Proven experience with planning, engineering and advanced troubleshooting of Microwave/transmission networks (Operations experience)

    - Strong Ethernet/IP/networking knowledge

    - Understanding packet switch network resiliency protocols, xSTP, G.

    - Strong SDH/PDH knowledge

    - Understanding of synchronization principles and standards

    - Multivendor telecom experience, NOC or operations

    - Understanding radio link planning principles

    - Experience with SNMP based NMS platform

    - 2-3 years of experience with interfacing customers (support, presales)

    - English – Fluent (read + Write + Speak)

    - Excellent communication skills

    - Ready to work in shifts

    Advantage:

  • Proven knowledge and experience with:
  • CCNP or equivalent level knowledge, MEF-CECP
  • Willingness to work for flexible time zone coverage (Morning/Afternoon)
  • Open for on-call availability

    • We are looking for real team player with excellent communication skills, who is well organized, systematic and analytical.

    Person should be capable for self-learning and working in a challenging and changing environment as well as be able to make decisions under pressure by analyzing inputs.

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