Job Description

A leading AI legal tech company based in Canada seeks a Manager to lead its Customer Success team. The successful candidate will coach and develop a team of CSMs while overseeing the customer lifecycle from onboarding to renewals. This role emphasizes building processes and maintaining communication in a fast-paced environment. The ideal applicant has experience in managing SaaS Customer Success teams, focusing on proactive strategies and outcomes. The company offers a flexible, inclusive workplace and emphasizes employee well-being.
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