Job Description
Job Description
Who we are looking for
This position carries significant responsibility within the Client Middle Office team. The Officer will manage service delivery and change management for our global clients. Key responsibilities include ensuring successful service delivery, adherence to SLAs, managing changes, and handling escalations.
Why this role is important to us
This is a varied operational and managerial position within Middle Office Services. This Manager acts as a primary escalation point for all internal/external client(s). Deliver highly valued services and solutions to clients to ensure quality services are consistently delivered and clients are offered State Street's full range of services as their needs and our services evolve.
What you will be responsible for
Who we are looking for
This position carries significant responsibility within the Client Middle Office team. The Officer will manage service delivery and change management for our global clients. Key responsibilities include ensuring successful service delivery, adherence to SLAs, managing changes, and handling escalations.
Why this role is important to us
This is a varied operational and managerial position within Middle Office Services. This Manager acts as a primary escalation point for all internal/external client(s). Deliver highly valued services and solutions to clients to ensure quality services are consistently delivered and clients are offered State Street's full range of services as their needs and our services evolve.
What you will be responsible for
- Act as the primary point of contact for clients; build and maintain strong relationships. Handle escalations and r...
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