Job Description
Middleware Services Lead
Role Summary
The Middleware Services Lead will manage and optimize middleware platforms across on-premises and cloud environments. This role ensures high availability, performance, and security while driving automation, modernization, and integration with DevOps practices.
Key Responsibilities
Middleware Platforms
• Operate and manage:
o WebLogic - MANDATORY
o IIS - MANDATORY
o Tomcat
o Apache
o WAF & Load Balancers (F5, NetScaler)
Service Monitoring
• Track middleware health (e.g., JVM status, queue depth, thread usage) using tools like AppDynamics or Splunk.
• Detect anomalies or threshold breaches in real-time.
Alert Handling
• Respond to system alerts, restart failed services, and escalate unresolved issues.
Basic Troubleshooting
• Check logs, resolve job failures, and perform SOP-based actions (e.g., IDoc reprocessing).
Access & Ticket Management
• Handle password resets, antivirus status checks, and log tickets with accurate categorization.
Backup & Job Verification
• Confirm scheduled jobs and backups are completed successfully.
System Administration
• Install, configure, and maintain middleware platforms (e.g., WebSphere, MQ, JBoss).
• Apply patches, upgrades, and validate post-maintenance stability.
Performance Tuning
• Optimize thread pools, heap sizes, and connection pools for runtime efficiency.
Security & Compliance
• Manage SSL/TLS certificates, firewall rules, and audit configurations.
• Ensure compliance with organizational security standards.
Automation & DevOps
• Use Ansible, Terraform, or Jenkins for provisioning, patching, and CI/CD integration.
HA/DR & Architecture
• Design and implement high availability and disaster recovery setups.
Transformation & Planning
• Define SOPs, escalation matrices, and lead initiatives in observability, compliance, and platform upgrades.
Technical Expertise
• Strong knowledge of middleware platforms (WebLogic, IIS, Tomcat, Apache).
• Familiarity with load balancers (F5, NetScaler) and WAF.
• Experience with monitoring tools (AppDynamics, Splunk).
• Proficiency in automation tools (Ansible, Terraform) and CI/CD pipelines.
• Understanding of SSL/TLS, firewall configurations, and security best practices.
Certifications
• Middleware platform certifications (Oracle WebLogic, IIS, Apache).
• DevOps certifications (Terraform, Ansible, Jenkins).
• Security certifications (CISSP, CISM) desirable.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Role Summary
The Middleware Services Lead will manage and optimize middleware platforms across on-premises and cloud environments. This role ensures high availability, performance, and security while driving automation, modernization, and integration with DevOps practices.
Key Responsibilities
Middleware Platforms
• Operate and manage:
o WebLogic - MANDATORY
o IIS - MANDATORY
o Tomcat
o Apache
o WAF & Load Balancers (F5, NetScaler)
Service Monitoring
• Track middleware health (e.g., JVM status, queue depth, thread usage) using tools like AppDynamics or Splunk.
• Detect anomalies or threshold breaches in real-time.
Alert Handling
• Respond to system alerts, restart failed services, and escalate unresolved issues.
Basic Troubleshooting
• Check logs, resolve job failures, and perform SOP-based actions (e.g., IDoc reprocessing).
Access & Ticket Management
• Handle password resets, antivirus status checks, and log tickets with accurate categorization.
Backup & Job Verification
• Confirm scheduled jobs and backups are completed successfully.
System Administration
• Install, configure, and maintain middleware platforms (e.g., WebSphere, MQ, JBoss).
• Apply patches, upgrades, and validate post-maintenance stability.
Performance Tuning
• Optimize thread pools, heap sizes, and connection pools for runtime efficiency.
Security & Compliance
• Manage SSL/TLS certificates, firewall rules, and audit configurations.
• Ensure compliance with organizational security standards.
Automation & DevOps
• Use Ansible, Terraform, or Jenkins for provisioning, patching, and CI/CD integration.
HA/DR & Architecture
• Design and implement high availability and disaster recovery setups.
Transformation & Planning
• Define SOPs, escalation matrices, and lead initiatives in observability, compliance, and platform upgrades.
Technical Expertise
• Strong knowledge of middleware platforms (WebLogic, IIS, Tomcat, Apache).
• Familiarity with load balancers (F5, NetScaler) and WAF.
• Experience with monitoring tools (AppDynamics, Splunk).
• Proficiency in automation tools (Ansible, Terraform) and CI/CD pipelines.
• Understanding of SSL/TLS, firewall configurations, and security best practices.
Certifications
• Middleware platform certifications (Oracle WebLogic, IIS, Apache).
• DevOps certifications (Terraform, Ansible, Jenkins).
• Security certifications (CISSP, CISM) desirable.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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