Job Description

Our client, a leading provider of business technology solutions, is seeking a MIT Systems Engineer to join their team. As a MIT Systems Engineer, you will be part of the Managed Services department supporting the Managed IT team. The ideal candidate will have strong problem-solving skills, excellent communication, and a proactive attitude, which will align successfully in the organization.

Job Title: MIT Systems Engineer

Location:Remote, based in Santa Rosa, California

Salary:$85,000 - $100,000

What's the Job?

  • Provide remote and onsite escalation technical support for Managed IT clients.
  • Respond to support requests escalated by the Service Desk Engineers.
  • Troubleshoot according to best practices and standard operating procedures.
  • Collaborate with Senior Systems Engineers when necessary to resolve complex issues.
  • Maintain detailed notes on support tickets and adhere to communication standa...

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