Mitel Engineer

CallTek is a global leader in white‑label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless support for our partners. Join our growing team and build your career with us!

Key Responsibilities

• Daily duties will consist of taking phone calls from customers, gathering key information, and creating or updating tickets. Agent will monitor email and ticket board for any new or updated information and notify the correct parties as needed.
• Agent will perform Tier 1 tasks such as voicemail password resets, extension name changes, simple programming changes, and basic troubleshooting for down systems/sites unable to call in/out.
• Agent will work with customer/techs on site to offer bas...