Job Description

Role Responsibilities:

  1. Handle international customer queries via call and chat
  2. Resolve complaints with empathy and efficiency
  3. Ensure high customer retention and satisfaction
  4. Maintain communication logs and follow-ups

Key Deliverables:

  1. Manage rotational and night shifts efficiently
  2. Provide prompt and accurate solutions
  3. Deliver consistent service quality in voice/blended process
  4. Contribute to team KPIs and customer service metrics

Skills Required
International Customer Support, Voice Process, Non Voice Process, Customer Satisfaction, International Bpo

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