Mobile & On-Board Technical Delivery Senior Manager

JOB PURPOSE

Within our Digital Technology department, the Mobile & On-board Technical Delivery Senior Manager is responsible for managing all technological aspects of the MSC for Me, our onboard digital cross-channel platform available both pre-boarding and on-board our smart-ships.

The role oversees a team of several internal resources and a large pool of external consultants and is responsible for the overall management of existing systems (including change requests/enhancements analysis, design and development, systems operations, monitoring, maintenance, incident management, continuous improvement, etc.) as well as future platform evolutions that the company has recently envisaged, identifying the digital channels as the primary contact to enable a one-to-one communication strategy with the Guests. The scope covers both pre-boarding and onboarding phases.

KEY ACCOUNTABILITIES

• Lead and manage...