Mobile Tech Agent

Job Summary

As Mobile Tech Agent will attendance customers from different ranks support technical questions related to Mobile Google products process and guidelines. Will be responsible for opening and escalating cases. It will require the attendance in all channels support (Email and Phone).

Responsibilities

Customer Service Experience in a contact center setting requiring daily use of strong communication customer service relationship management and support skills.

Technologically savvy demonstrable aptitude in grasping knowledge of various aspects of Web performance Engineering

Capable enough to learn customer service software applications and process customer implementations that do not necessarily follow a standard template / process

Structured thinking and problem solving skills

Strong communication customer service relationship management and support skills

Facilitate 1-2 hour phone consultations with customers in which ...