Mobility Lead Engineer

The Mobility lead engineer manages the day-to-day operations and lead projects from a technical point of view.

• He / she acts as specialist on Microsoft Intune for all mobile OS (iOS, Android & MacOS) and MTR management at global level and is responsible for ensuring overall consistency by managing the core configuration synched with the Workstation Lead engineer
• He / She provides business-oriented configurations settings for entities with specific needs
• He / She provides expertise, advice, support, information, training and alerts in his/her area of expertise.
• He / She can take direct action on all or part of a project, which falls within his/her area of expertise but also handles urgent tasks in order to keep Sodexo’s devices secured.
• He / She monitors technology, participates in researchs into general technical architecture and developments to it, and in the qualification of IT platforms with the Workstation Lead engineer
• He / She contributes to recruit, train and manage other global mobility engineers
• He / She handles high support level for troubleshooting requests globally but also locally on HQ perimeter
• Deliverable: Information and recommendations for projects/applications/systems for which he/she is responsible.

The UX team mission is to deliver delightful, relevant and secure digital work and collaboration experience to Sodexo employees and our partners in more than 40 countries and on more than 40K mobile devices.As a member of the Unified Endpoint Management team, she/he participates to the Modern Management transformation journey by managing the global technical platforms and by advising SODEXO entities. One of the major challenges will be to secure corporate mobile devices by deploying Proxy and APP solutions while keeping user experience as light as possible but also, simplify the mobility features catalogue globally for all users.

Main IS&T Processes :

• Architecture Management
• Project Management
• Incident and Service Request Management

Roles & Responsibilities:

IN OPERATIONAL MANAGEMENT

• Architecture, design, achievement and development of the UEM common core
• Maintenance of Production and Test Intune tenants
• Assess and contributes to security hardening of the mobile OS
• Mobile security: Network management (Proxy), security management (MTD) OS and Apps updates
• Troubleshoots incidents with a good understanding of the context and related impacts (technical and business)
• Keeps the Intune architecture secured and structured through Weekly, Monthly checks with entities and different internal teams
• Involves and coordinates key stakeholders (partners and internal teams) when required
• Documents and improves procedures, release notes, diagram, technical inventory
• Builds and analyses statistics regarding the project/application/system
• Communicates regularly (on crisis or recurrent mode) on activities to stakeholders
• Manages crisis and keep control of the situation
• Analyses incidents and assess lessons learnt to improve the service
• Handles Guidances and throubleshooting documentation for support
• Reports regularly on services activities

IN PROJECT MANAGEMENT

• Participates and assesses design of solutions
• Leads projects design and deployment in his area of expertise
• Coordinates internal and external teams to focus on the delivery
• Follow-up accurately project tasks until the objective is reached
• Provides reporting on project activities
• Follows and proposes improvement for project methodology in place

PARTICIPATION IN RESEARCH AND DEVELOPMENT WORK

• Carries out research to specify systems according to needs
• Pinpoints causes of malfunctions and suggests remedial action and alternative solutions
• Warn on impacts that could affect the business

Required Skills

• 5-10 years of experience in the below Skills.
• UEM solution : Microsoft Intune
• OS : iOS, Android (Smartphones/Tablets and MTR), MacOS. Workstation (Windows) OS is a plus
• Collaboration : O365, OneDrive, Sharepoint
• OOBE : ABM (DEP), Samsung KME, Android Zero Touch + AutoPilot, Pre-provisionning
• Identity : Active Directory, Azure AD + Conditional Access
• Core skills
• Application management : Deploy & update (Packaging for Windows/MAC is a plus)
• Configuration restrictions profiles, Compliances policies, apps configurations management : Deploy & update (iOS, Android, MacOS (Windows could be a plus))
• Enrolment methods
• Scripting
• (Collaboration tools knowledge could be a plus)
• (Windows management could be a plus)
• Language
• English (French is a plus)
• Integration & system deployment
• Solution deployment
• Technical impact assessment