Job Description
Description
Customer Experience Specialist I (Onsite)
Entry‑level role supporting Consumer Direct Lending. Acts as the primary contact helping consumers through the loan origination process and supports efficient workflows across the Mortgage Fulfillment team.
Responsibilities:
+ Handle inbound/outbound consumer calls and high‑volume inquiries.
+ Manage a loan pipeline and complete routine data entry.
+ Communicate via calls, emails, and chats with consumers, employees, and authorized third parties.
Skills:
Customer service, call center, mortgage, originations, servicing, banking.
Qualifications:
+ Mortgage/financial call center experience preferred.
+ Basic understanding of mortgage regulations a plus.
+ Strong detail orientation, independence, and time management.
+ Solid problem‑solving, math, and communication skills.
ONSITE - Role will not start until end of March/ Beg of April***
Jo...
Customer Experience Specialist I (Onsite)
Entry‑level role supporting Consumer Direct Lending. Acts as the primary contact helping consumers through the loan origination process and supports efficient workflows across the Mortgage Fulfillment team.
Responsibilities:
+ Handle inbound/outbound consumer calls and high‑volume inquiries.
+ Manage a loan pipeline and complete routine data entry.
+ Communicate via calls, emails, and chats with consumers, employees, and authorized third parties.
Skills:
Customer service, call center, mortgage, originations, servicing, banking.
Qualifications:
+ Mortgage/financial call center experience preferred.
+ Basic understanding of mortgage regulations a plus.
+ Strong detail orientation, independence, and time management.
+ Solid problem‑solving, math, and communication skills.
ONSITE - Role will not start until end of March/ Beg of April***
Jo...
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