Job Description
You will be reading customer complaint letters and emails to understand the situation, reviewing facts and evidence, recording details onto the system, calculating redress, and writing detailed final response letters.
Though this is not a contact centre role you should be flexible to support calls to provide complaint updates to your customers as well as chasing for clarification and evidence from your customers.
What you’ll be doing:
- Take ownership of new complaints and updating customers on the status of existing complaints.
- Inbound and outbound customer contact to update your customers on progress and to chase evidence.
- Preparing and loading customer cases onto the client system ensuring all details are entered correctly.
- Tak...
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