Movate - Solution Architect

<p><p><b>Exp: 8-12 are looking for a dynamic and innovative Solution Architect to join our Digital Customer Experience (DCX) Business Unit. This role will focus on designing operationally strong, scalable, and out-of-the-box B2C Tech Support solutions for RFx pursuits. The ideal candidate will have a strong background in customer support operations, process design, and service delivery excellence - with the ability to creatively envision future-ready solutions, including automation and AI possibilities, while detailed build-outs will be handled by specialist teams.<br/><br/><b>Key Responsibilities:</b><br/><br/>- Lead solutioning for B2C Tech Support RFx responses, emphasizing operational excellence, process innovation, and service delivery models.</p><p><br/>- Create end-to-end operating models across omnichannel support (voice, chat, social, messaging, email) with efficiency, scalability, and customer experience...