Job Description

At EY, we’re all in to shape your future with confidence. 

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. 

Join EY and help to build a better working world. 

Key Responsibilities:

  • Lead the functional design and implementation of D365 CRM solutions, ensuring alignment with business requirements and best practices.

  • Collaborate with clients to gather, analyze, and document business requirements, translating them into functional specifications for D365 CRM.

  • Conduct workshops and interviews with stakeholders to understand their needs and pain points, facilitating discussions to prioritize requirements.

  • Design and configure D365 CRM modules, including Sales, Customer Service, Marketing, and Field Service, to optimize business processes.

  • Develop and maintain functional documentation, including business process flows, user stories, ...

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