MS Dynamics CRM Lead - Field Service

Req ID: 350758 

We are currently seeking a MS Dynamics CRM Lead - Field Service to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

"Role
Own complex delivery on Dynamics 365 Field Service. Lead design and hands-on implementation of extensible features, mobile experiences, scheduling/optimization, and ERP/IoT integrations; enforce ALM/CI/CD and best practices across environments.

Responsibilities

Architect and deliver Field Service capabilities end-to-end: Work Orders, Incident Types, Service Tasks, Agreements/PM, Customer Assets/Functional Locations, Inventory/Warehouses/Returns, SLAs/Entitlements.

Design scheduling at scale: Bookable Resources/Requirements, Scheduling Board, Resource Scheduling Optimization (RSO), travel/crew skills, territory rules.

Lead Field Service Mobile (Power Apps) experiences (offline profiles, sync filters, security roles), inspections, barcode/geo, and device integrations.

Implement customizations: Model-driven apps, Dataverse schema (tables/relationships), forms/views/business rules, JavaScript/TypeScript, PCF (React/TS), plugins/custom actions (.NET/C#), Power Automate flows.

Integrate with enterprise systems: ERP (e.g., Dynamics 365 Finance/Supply Chain) for parts & inventory, Azure (Functions, Service Bus, Logic Apps), Connected Field Service (IoT Hub/IoT Central), external dispatch/telematics.

Establish solution layering, environment strategy, and CI/CD (Azure DevOps/GitHub) from Non-Prod → Prod with automated tests and approvals.

Drive performance/telemetry (Application Insights), data/security models (teams/roles/field security/auditing), and Copilot/AI features adoption.

Mentor engineers, run design reviews, produce ADRs/runbooks, and partner with Product, Architecture, and Support.

Requirements

10+ years on Dynamics 365/Dataverse, with deep Field Service & RSO delivery; strong .NET/C#.

Expert in Power Platform (Power Apps, Power Automate), PCF, plugins/workflows, and JavaScript/TypeScript.

Proven ERP and IoT/Connected Field Service integrations; strong error-handling and resiliency patterns.

Hands-on ALM/CI-CD for D365 solutions (solution pack/unpack, config migration, env variables, test automation).

Excellent stakeholder leadership, troubleshooting at scale, and documentation."

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.