Job Description
**MS Dynamics Support Analyst**
- Supporting and managing tickets related to Microsoft Dynamics 365
- Execute any support related activities focusing on resolving issues reported by users withing the established SLA.
- Problem-solving abilities and excellent communication, customer handling, influencing and inter-personal skills.
- You will be expected to provide out of hours support on a rotational basis as required alongside the existing team members.
- You will need to be flexible as some of planned work that cannot be carried out during normal business hours.
- Flexible and able to cope with change, be proactive and adapt quickly to a developing type of service delivery.
- Previous experience with support tools, preferably ServiceNow as well as Jira
- Supporting and managing tickets related to Microsoft Dynamics 365
- Execute any support related activities focusing on resolving issues reported by users withing the established SLA.
- Problem-solving abilities and excellent communication, customer handling, influencing and inter-personal skills.
- You will be expected to provide out of hours support on a rotational basis as required alongside the existing team members.
- You will need to be flexible as some of planned work that cannot be carried out during normal business hours.
- Flexible and able to cope with change, be proactive and adapt quickly to a developing type of service delivery.
- Previous experience with support tools, preferably ServiceNow as well as Jira
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