Job Description
Job Description
As an IP Expert, the individual will be responsible for the end-to-end management of network operations, ensuring the stability, efficiency, and performance of IP infrastructure. The role involves providing advanced technical consultation to internal teams and external customers, addressing complex network-related issues, and ensuring the timely resolution of technical queries and incidents.
How You Will Contribute And What You Will Learn
As an IP Expert, the individual will be responsible for the end-to-end management of network operations, ensuring the stability, efficiency, and performance of IP infrastructure. The role involves providing advanced technical consultation to internal teams and external customers, addressing complex network-related issues, and ensuring the timely resolution of technical queries and incidents.
How You Will Contribute And What You Will Learn
- Providing technical support for IP Core nodes (Analysis, Troubleshooting & fixing the issues reported) on already deployed to end customer/user.
- Provide technical operations support to the customer team, offer support, and facilitate competence development for local technical teams.
- Manages technical escalations for internal technical requests, emergency cases, and outages, as well as those directed towards customers.
- Support customers' networ...
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