MS Power Platform

Title: MS Power Platform

Location: Hyderabad

Exp: 4-6 Years

An ambassador will perform the following tasks on daily basis –

• Own the cases end-to-end created via MS ticketing system.
• Engage with the customer over Teams call, live chat/ screen sharing to understand the issue and/ or to take the case to closure while maintaining the customer satisfaction as the highest priority.
• Skillset required to perform the job –
• Soft Skill -
• Strong technical, troubleshooting, and analytical skills
• Proven ability to function in a self-directed environment
• Exceptional communication skills, both written and verbal
• Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
• Ability to think quickly, communicate positively, work proactively, and readily embrace change
• Ability to handle clients professionally during all interactions
• Customer service experience, preferred