Job Description

We are here with an exciting opportunity for Cloud technology professionals.

Yes, Redefine your career with us


Exp : 4 to 10 Years

Location - PAN India

Skill : MSD CRM Tenant Admin


JOB DESCRIPTION:


Job Requirements:

  • Minimum 4 years of expertise in Power Platform administration.
  • Strong experience in Dynamics 365 CRM administration, environment management, user and security administration.
  • ,Proven ability to lead teams and manage customer-facing roles.


Key Responsibilities:

  • Environment Management
  • Create, configure, and manage Dynamics 365 CRM environments (Dev, Test, UAT, Production) via Power Platform Admin Center.
  • Perform environment copy, reset, and removal as per organizational policies.
  • Monitor environment health and resolve issues related to access, performance, and configuration.
  • User & Security Administration
  • Manage user access, security roles, and security groups.
  • Coordinate with Environment Owners for role assignments and privilege escalations.
  • Ensure compliance with PIM (Privileged Identity Management) and tenant-level security standards.
  • Storage & Resource Management
  • Monitor Dataverse storage usage (Database, File, Log).
  • Advise on storage compliance and coordinate cleanup or purchase of additional capacity.
  • Track and report resource utilization (apps, flows, portals, Power Pages sites).
  • Governance & Compliance
  • Implement and enforce ALM (Application Lifecycle Management) best practices.
  • Maintain SOPs for environment setup, mailbox activation, and portal configuration.
  • Ensure adherence to Microsoft licensing and subscription requirements.
  • Issue Resolution & Support
  • Act as L3 support for tenant-level issues in Dynamics 365 CRM and Power Platform.
  • Engage with Microsoft Support for escalations and troubleshooting.
  • Provide KT (Knowledge Transfer) sessions and documentation for new Joiners.
  • Communication & Reporting
  • Draft formal communications for environmental changes, compliance notices, and advisory updates.
  • Prepare monthly reports on storage, environment health, and incident summaries.


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