Job Description

Responsibilities


Your duties will include:
  • Logging and managing support requests.
  • Diagnose and resolve basic technical issues related to hardware, software, networks, and user accounts.
  • Escalate more complex technical issues to 2nd and 3rd line support teams where necessary.
  • Troubleshooting across a variety of hardware and software.
  • Provide clear and effective communication to users, ensuring they are kept informed about issue resolution.
  • Log and manage tickets within the service management system, ensuring all information is accurately recorded.
  • Monitoring systems, performing repairs, upgrades, installations and other routine tasks.
  • Assist with setting up and configuring new devices, user accounts, and software applications.
  • Being the first point of contact for customers both in person and remotely, logging and resolving calls using the set procedures.
  • Follow ITIL best ...

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