Job Description
Overview
To apply visit our website remotepro.ph
Our senior team members are critical to supporting our awesome clients and their users. They leverage industry leading tools and their experience to help resolve complex issues and help prevent futures ones. This position is an integral part of the Helpdesk Team, and the ideal candidate should be comfortable serving as a hands-on senior team member who responds to support requests from clients and junior team members. The goal is to deliver exceptional service and long-lasting solutions to clients in order to foster loyalty and client satisfaction.
Responsibilities
- Identify the ideal solution based on the issue and the information provided by the clients
- Perform remote troubleshooting using diagnostic methods and guide the client through the troubleshooting process
- Serve as a point of escalation for issues raised by Level 1 and Level 2 support
- Support and troub...
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