MSS Helpdesk Planner

Job description

Job Title - Helpdesk Operator

Hourly Pay Rate - £ p/h

Shift Pattern - Monday-Friday 9am-5pm

Location: Lurgan

This role is site based only.

Job Description:

Handling and processing of customer orders, enquiries and all communications

Answering all incoming calls with a professional manner

Processing and maintaining customer records

Loading all reactive works on C4W with correct SLA's

Liaising with scheduling team regarding all P1 & P2's received, ensuring all are put into correct Regional unallocated pot

Liaising between internal departments to resolve any customer issues

Distributing engineers follow-on calls to the correct team - scheduling, procurement or amending system

Distributing follow-on calls from engineers PDA's to relevant teams/schedulers

Ensure that all procedures in place within the BMS are followed

Assist wit...